CPA Global Case Study

In moving to an agile and cost-effective IT model, CPA Global wanted flexible service levels, while making it easier for engineers in different time zones to resolve issues. The company sought a partner to help realise that vision.

Challenge

  • Create robust IT support model
  • Generate new process and cost efficiencies
  • Improve insight for strategic planning

Solution

  • Cisco Smart Net Total Care
  • Consolidated and delivered worldwide by Creative ITC

Results

  • Less operational risk with greater network uptime
  • 25% saving on IT support plus simpler contract management
  • More informed investment decisions