Zeno

Monitor and manage every aspect of your Creative ITC managed services in real time, turning insights into actionable IT strategy.

Real-Time Insights for Your IT Strategy

Zeno is a powerful analytics-based portal that allows you to track all your Creative ITC managed services in a single view, making it easy to leverage real time analytics to inform your IT strategy.

Insights Without Obscurity

Unlike other managed service providers, Creative believes in complete openness and transparency. We don’t have anything to hide. That’s because we’re confident in our service delivery and quality. It’s the reason why we developed ZENO. We actually want our customers to be able to see into our platforms.

ZENO gives customers real‑time visibility into performance, availability, and service delivery – so there’s no guesswork, no black boxes, and no surprises. It’s how we hold ourselves accountable every day, and how our customers stay informed, in control, and confident their platforms are performing exactly as promised.

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Removing Guesswork

Built in-house by Creative from the ground up, ZENO is a powerful analytics-based portal that allows you to track all your Creative managed services in real time – in a single view through an easy-to-manage system. And there’s no extra charge. It’s free to Creative customers as part of our managed service package.

Measure Consumption
Across Our Services

With native APIs, ZENO easily extends across multiple infrastructures including VMware, NVIDIA, Dell EMC, NetApp, Zerto, Commvault and other leading IT vendors.

Real Time Data
You Can Trust

As well as raw live data, the portal uncovers histories and trends, at a more granular level than you can get from normal service reports. All of which can be simply downloaded into multiple formats to improve internal reporting and data mining.

Multiple Use Cases

As well as improving insight into managed services, data surfaced through the ZENO portal can be used to better inform IT strategy and planning decisions. Powered by real-time analytics, this deeper knowledge base makes it easier to prioritise resources and investment.

Backup as a Service

Number of protected files; Storage consumption; Detailed backup sets with time-stamped tables.

Check you are only protecting what you need to and not running unnecessary backup

Learn about Backup as a Service

Disaster Recovery as a Service

Number of protected VMs; Peak virtual protection group (VPG); Average recovery point objective (RPO); VM usage tables; Total storage consumption.

See which VMs are covered and spot areas for cost saving

Learn about Disaster Recovery as a Service

Storage as a Service

Peak storage usage and file trends; Storage volumes, throughput and latency; Peak input/output operations (IOPS); Detailed storage drill down with time-stamped table.

Flag server volume anomalies and jump on potential issues before they surface

Learn about Storage as a Service

Desktop as a Service

Top users by duration and session; Pool usage stats; Unique v. concurrent user comparisons; Full VDI paths with username, desktop ID, machine name and usage histories.

Control VDI usage, desktop specs and justifications for upgrades/credits

Learn about Desktop as a Service

Platform Ownership, End to End

The user-friendly ZENO portal releases the true value
of managed services by enabling customers to:

Increase
Visibility

See directly into Creative as-a-service platforms

Enhance
Efficiency

Proactively manage service consumption and improve usage and capacity planning decisions

Stay
Ahead

Supplement time-lapsed information on service reports with real-time data

Deepen
Insights

Drill down and export historical and trending data in granular detail

Optimise
Opex

Optimise IT priority and investment

Why Creative ITC?

Creative ITC is built for organisations that can’t afford compromise. We design, operate, and continuously optimise complex IT platforms where performance, resilience, and user experience truly matter. Our teams don’t just run technology – they take full ownership of outcomes, joining architecture, operations, and service delivery into one accountable model.

With deep engineering expertise, global delivery capability, and a service culture rooted in transparency, we help customers simplify complexity, reduce risk, and scale with confidence. It’s why some of the world’s most demanding organisations trust Creative ITC to support their most critical platforms – and why they stay with us.

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