24/7 Global Support for Mission-Critical Infrastructure
Follow-the-sun support delivered by experienced engineers to maintain availability, resolve incidents and protect operations across global infrastructure environments.
Scale Your IT Support with Confidence
With Creative ITC’s Support as a Service (SUPaaS), you choose the level of support you need. Augment your existing IT team or fully outsource operations, either way, you gain reliable, expert assistance delivered around the clock.
Flexible Models
Boost in-house support or outsource fully.
Expert Engineers
World-class problem solvers on demand.
Always-On Service
24/7/365 technical help at your fingertips.
Predictable Costs
Subscription-based OPEX cost model.
Expert Help. Always On. Always Ready.
IT incidents slow down productivity and disrupt business. Hiring, training, and retaining skilled support teams is costly and time-intensive, leaving gaps in coverage and expertise.
Creative ITC provide expert-led IT support delivered as a service. Backed by SLAs and powered by technical industry experts, SUPaaS ensures your business has seamless, resilient assistance whenever it’s needed, without the overhead of building and managing teams in-house.
Key Features
24/7 fully managed IT support delivered by experienced engineers, covering users, devices, applications, and infrastructure across cloud, on-premise, and hybrid environments.
Benefits
Improves uptime, user experience, and issue resolution times while providing predictable support costs and freeing internal IT teams to focus on strategic priorities.
Use Cases
Ideal for organisations that need 24/7/365 IT support for distributed teams, business critical systems, or global operations without scaling internal headcount.
What our clients say
One Partner. Infinite Possibilities.
Desktop
High performance cloud desktops giving users secure, consistent access to applications and data from any location.
- High performance user experience
- Secure remote access anywhere
- Centralised desktop and data control
File
Managed file collaboration across global regions, ensuring data is always available, secure, and up-to-date
- Real time collaboration from anywhere
- Consolidates files into a single global data source
- Robust security and immutable data protection
Infrastructure
Flexible IT infrastructure to support evolving business systems, workloads, and growth without the complexity of self-managed platforms.
- Improved IT performance and productivity
- Agility for digital transformation
- Eliminates cost and resource spikes for upgrades
Backup
Safeguard your valuable data wherever it lives, protecting your firm from accidental loss, outages, or cyber incidents.
- All your data protected, everywhere
- Optimised to meet business needs
- Secure, best practice data protection
Disaster Recovery
Maintain business continuity with recovery solutions designed to rapidly restore systems and services.
- Industry leading RTO and RPO
- Regular, non-disruptive testing
- Minimises downtime
Support
Round the clock expert IT support to resolve issues quickly and keep users productive across the organisation.
- 24/7/365 support across your full IT environment
- 1st, 2nd and 3rd line expertise
- Flexible, scalable and cost-effective
Storage
Secure data storage that supports business growth while ensuring performance, availability, and protection.
- Right-sized, scalable capacity
- Flexibility where to store data and workloads
- Data tiering tailored to your needs
Monitoring
Proactive monitoring across your full IT estate to maintain performance, availability, and uptime.
- Early issue detection and resolution
- Minimises outages and downtime
- Greater visibility and insight into risks
Network
Reliable networking services that connect users, systems, and locations securely and efficiently.
- Scalable resources and agility to innovate
- Safeguard against outages and downtime
- Robust security, governance and compliance
Patch Management
Keep all your IT systems up to date, protected, and compliant with security and core operating system patching.
- Prompt, efficient patching across your full IT estate
- Improved performance and uptime
- Quickly fix vulnerabilities to reduce cyber risk
Security
Protect systems, users, and data from evolving threats and maintain business operations.
- Quickly detect, respond, and recover from attacks
- Round the clock proactive monitoring
- Actionable insights to continuously improve security posture
